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eCTS: Communication
Tracking System
ettain group's Communication Tracking System (eCTS) allows managers
to establish accountability within their organizations for managing
web site communications. eCTS is an application developed to facilitate
and manage communications between your organization and your web
site users.
Key Features:
- Completely Browser Based application
- Robust management reporting capabilities
- Automatically Route incoming messages to appropriate mailboxes and recipients
- Ability to add users and determine rights to what they can view in the system
- Out of Office feature allows customer inquiries to be handled while key contact is not available
- Notifications to users as new inquiries are entered into the system.
- Message and Response Archiving
- System Alerts
- Built on .Net Platform
With eCTS's strong reporting capabilities managers can review and report on how
their organization is handling their online customers' inquiries.
This in turn provides basis for developing and maintaining customer
service metrics and improving overall customer service by establishing
a method for consistent and timely responses to customers.
For a demo of ettain group's Communications Tracking System contact us at demo@ettaingroup.com
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"This is an extremely user friendly site, easy to surf and maintain. It will allow me to accurately maintain a customer mailing list, and in turn, manage our mailing and shipping costs. Very good web site, very easy to use!!"
Account Manager
Weyerhaeuser
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